Komatsu Indonesia (KI) as the First Indonesian Company that got the Deming Prize
Since FY2014, KI have been incepting full-scale TQM (Total Quality Management) activities in every day working life. TQM means that from management until staff must create the best quality in every aspect of working life by identifying problems and tasks at workplaces and adding value to our own work. Last September, precisely on 17th – 19th , KI conducted on-site examination by Deming Prize Committee from JUSE (Union of Japanese Scientists and Engineers) to follow Deming Prize Award.
On October 2nd ,2018, KI has been announced to pass the TQM exam as the first Indonesian company that won this prestigious TQM award. This achievement is not the end for KI but as the based & next step for always committed to enhance the quality and reliability on a Komatsu group world wide basis & maximize its corporate value.
Herewith the winning reasons (translated from Japanese into English by Komatsu Ltd Japan) as provided by JUSE:
"In addition to developing and manufacturing new products designed to respond to changing requirements of local customers, KI is expanding the aftermarket business with mounting parts and Reman components. It is also engaged in business reforms for a flexible production system, thereby building an operational structure to meet demand changes without expanding inventories. Furthermore, KI is developing its human resources from a long-range perspective by identifying the capabilities that each and every employee should have in light of achieving its business goals and strategies.
As a result, KI has accomplished the target market share, cut down inventories, reduced the rate of claims by half and achieved the improvement of employees' capabilities, thereby attaining organizational capabilities to understand customer needs and respond to changes."